DEFINE
Process improvement begins with good definition, understanding problems, goals, benefits, measurements, the process, and project scope. Our techniques quickly guide our customers to defining improvement projects.

MEASUREMENT
Key to process improvements is knowing when you’ve improved and using process feedbacks to analyze the optimum solution. Well defined and usable measurements are the truth behind every process improvement project. Our knowledge and experience gives our customers the insight to focus and measure key data.

ANALYZE  &  OPTIMIZE
Understanding measurement data and analytical tools is critical to optimizing our customer’s processes. Converting this information into practical solutions leads to success. Our dedication to using well developed analytical tools, providing innovative options, and decision analysis provides our customers with optimized solutions to their process improvement projects.

SOLUTION IMPLMENTATION
Coupled with the understanding of our customer’s process improvement strategy and project management experience, KLM provides solutions that are complete and bring real benefits to our customers.

CONTROL
Ensuring improvement changes continue to deliver benefits to our customer, KLM provides control plans that insure valuable changes are maintained.